Proudly Servicing:
Lake, Orange, Osceola,
Polk, and Seminole
Counties





Frequently Asked Questions

FAQ´s About Company

Do you use subcontractors?
NO, all work is performed by Ac Heat Dr.com knowledgeable employees.
Do you service as well as install new Air Conditioners?
Yes, we have knowledgeable technicians available to you 6 days a week for service and repairs. We are available to install and repair new residential Air Conditioners Monday thru Saturday.
Are you licensed and insured?
Yes, we are fully licensed and insured to operate in every area we service and our license #
Is CMC-1249633
Can you supply customer references?
Yes. Upon request we can provide you with references. Just contact our office to speak with our receptionist and he or she will be more than glad to assist you with this.
Do you accept competitor's coupons?
In most cases we are happy to accept any competitor coupons for like services. We do reserve the right not to accept the coupon if the competitor’s service is not a comparable service or product. You can also print and share the coupons we offer.

New Home Comfort Systems

Why should I replace my existing heating or air conditioning system?
You may wish to consider replacing your air conditioning or heating system if it is old, inefficient or in need of repair. Today's systems are as much as 60% more efficient than those systems manufactured as little as ten years ago. In addition, if not properly maintained, wear and tear on a system can reduce the actual or realized efficiency of the system. If you are concerned about utility bills or are faced with an expensive repair, you may want to consider replacing your system rather than enduring another costly season or paying to replace an expensive component. The utility cost savings of a new unit may provide an attractive return on your investment. If you plan on financing the purchase, the monthly savings on your utility bill should be considered when determining the actual monthly cost of replacing a system. The offsetting savings may permit you to purchase a more efficient system.
How expensive are air conditioning and heat pump systems?
Many factors affect the cost of a heating or air conditioning system, including the size of your home, the type and condition of the ductwork installed and accessories you might need such as a thermostat or an electronic air cleaner. We have a complete range of systems and accessories available to meet all your needs, including your financial ones! Your local dealer will be happy to assist you in finding the right system to meet not only your comfort needs but also your household budget.
What size air conditioner do I need?
Every home is different, and there are many environmental variables that must be taken into account. There is not a set size that can be recommended without a Heating and Cooling Load calculation. New higher efficiency A/C systems need proper airflow to meet their designed efficiency levels. A load calculation must be performed on the home to determine the proper system size that meets all the physical requirements. Ultimately the size determination should be made by a qualified air conditioning specialist.

Maintenance and Service

How much will a repair cost?
It depends on what needs to be repaired. All our repairs are at a flat rate, which means you’ll be quoted a simple repair cost after a system diagnosis is complete. Only applicable taxes are added to flat rate repair cost.
Are visual system inspections included on all Precision Tune-Ups?
Yes. Our detailed visual furnace and air conditioning analysis locates any potential furnace, air conditioner and air quality issues and needed HVAC repairs or risks. Best of all, our experts will tell if Old Faithful - or whatever name you give your heating or cooling system - deserves repairs, needs maintenance or replacement. Allergy sufferers could also greatly benefit from the professional air quality assessment we include in this low-cost service. Remember, you have a right to live well.
Our System Inspection includes a visual check on:
  • Thermostat calibration
  • Air filter
  • Blower components
  • Correct airflow
  • Electrical connections
  • Proper system operation
  • Installation quality
  • Equipment area
  • Equipment clearances
  • Equipment condition
  • Condenser
  • Evaporator coils
  • Starting capabilities
  • Safety controls
  • Temperature differentiation
  • Refrigerant pressure
  • Condensate drains
  • Equipment match
  • Heat mode
  • Defrost cycle
  • Auxiliary heat operation
  • Heat exchanger
  • Ignition assembly
  • Burner assembly
  • Venting
  • Vent clearances
  • Combustion air
  • Gas pressure
  • Gas piping

What does a furnace tune-up include?
A furnace tune-up includes all the steps in our visual System Inspection, plus a thorough system cleaning and calibration, including cleaning of the burner, ignition, blower components and gas pressure adjustment if needed.
What does an A/C Tune-up include?
An air conditioning tune-up includes all the steps in our visual System Inspection, plus a thorough system cleaning and calibration, including; calibration of your thermostat, replacement of 1” disposable filters, system lubrication, condensate drain cleaning and condenser coil cleaning.

We will also check the following:
  • Check thermostat calibration
  • Clean and adjust furnace burner assembly
  • Clean furnace ignition assembly
  • Check combustion air
  • Examine heat exchanger for damage and corrosion
  • Test furnace starting capabilities
  • Monitor flue draft
  • Test furnace safety controls
  • Inspect gas piping
  • Clean and/or replace standard air filters
  • Measure for correct air flow
  • Tighten electrical connections
  • Measure volts and amps
  • Measure temperature difference between supply air and return air
  • Lubricate all moving furnace parts
  • Clean condensate drains
  • Apply protective coating
  • Adjust gas pressure
  • Adjust pilot
  • Monitor heating cycle
  • In place, clean and adjustment of blower components
  • Examine furnace installation quality
  • Air Conditioner Tune-Up:
  • Examine equipment condition area, and clearances
  • Check thermostat calibration
  • Monitor refrigerant pressure
  • Test AC starting capabilities
  • Test air conditioner safety controls
  • In place, clean and adjustment of blower components
  • Clean and/or replace standard air filters
  • Measure for correct air flow
  • Tighten electrical connections
  • Measure volts and amps
  • Lubricate all moving parts
  • Clean condensate drain
  • Apply protective coating
  • Monitor cooling cycle
  • Inspect evaporator coil
  • Examine installation quality
  • Examine equipment condition area, and clearances
  • Clean condenser coil

What is not included in an A/C Tune-Up?
The repairing of any pre-existing conditions such as: a clogged drain line or a non-functional part.
Are drain clogs and refrigerant considered repairs?
Drain clogs and refrigerant are not considered repairs because they do not require any parts to be replaced and are considered maintenance issues. Upon encountering these problems on a service call and found to be the only problem with the system, the repair is a minor fee of which will cover the time spent on addressing the issue.
Issues like these indicate lack of maintenance with the system and a preventative maintenance program is highly recommended. Also if your system is low on refrigerant, there could be a problem with the system that needs to be addressed. Refrigeration systems should never run with a low charge as this will result in major system failure such as a damaged compressor.
What is a Precision Tune-up, how much does it cost?
In addition to a System Inspection, a Precision Tune-up also includes a complete cleaning and lubrication of the heating or air conditioning equipment components. For a full description, see steps of a Precision Tune-up. The cost of a tune-up varies by location, and can generally range between $64.95 and $74.95. Often, printable coupons with seasonal discounts on tune-ups, as well as other services, are available on our Coupons page.
Why is it important to have regular maintenance on my home comfort system?
You probably wouldn't buy a brand-new car and expect to never have to put air in the tires, change the oil and check out any unusual noises. Likewise, it is important to have routine maintenance of your home comfort system by an Ac Heat Dr.com service technician. If not maintained properly and routinely, even the best heating and air conditioning equipment could cause problems and become less 'fuel' efficient.

Saving Energy

How can I make my home more energy efficient?
Follow these suggestions for making your home more energy efficient:
  • Make sure all ductwork vent registers are not blocked by furniture.
  • Leave all interior doors open at least 2 inches if the room does not have its own return air intake vent.
  • Insulate your attic and ductwork.
  • Install solar screens, awnings, or plants to shade windows and walls during the summer months.
  • Keep heating and cooling filters clean and inspect them monthly.
  • Have your heating and cooling system thoroughly cleaned and tuned (not just a check-up) by a reputable company with certified technicians, such as Service Experts, at least twice a year.
  • Seal ductwork airtight.
  • Turn off all lights, fans, computer monitors, etc. when a room is unoccupied.
  • Consider replacing low efficiency incandescent bulbs with compact fluorescent bulbs.
  • Replace old inefficient heating and cooling systems with new super-high efficiency models.
  • Always buy products with the Energy Star® label.

Indoor Quality Needs

Should I be concerned about Indoor Air Quality?
According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. Our indoor air quality products handle pollutants, humidity and other issues to improve your health.

Pricing and Rates

Why don't you charge by the hour?
Similar to value menus at fast food restaurants, charging a flat rate for the repairs provides more value for our customers because the pricing is up-front and does not adjust. Regardless of the cost of parts or amount of time it takes to make the repair, the flat rate price will not change. This is just one reason why Ac Heat Dr.com is central Florida’s trusted home comfort service provider.
What is a Precision Tune-up, how much does it cost?
In addition to a System Inspection, a Precision Tune-up also includes a complete cleaning and lubrication of the heating or air conditioning equipment components. For a full description, see steps of a Precision Tune-up. The cost of a tune-up varies by location, and can generally range between $64.95 and $74.95. Often, printable coupons with seasonal discounts on tune-ups, as well as other services, are available on our Coupons page.
What is a Service Call fee?
A Service Call fee is a flat fee for the cost associated with the time and travel to diagnose, inspect and provide expert recommendations for a home's heating or air conditioning system. Coupons for the Service Call fee (typically $69) are often available on our web site.
What is a diagnostic fee (trip charge)?
Ac Heat Dr.com does not charge by the hour. Instead, we do a diagnostic analysis of the problem at a flat rate. The diagnostic fee is the cost to diagnose the problem. During the diagnosis an EPA certified technician inspects and analyzes the entire comfort system step-by-step to determine the cause(s) of current and potential problems. After the analysis, the technician will review the findings with you, it is then up to you how you would like to proceed.

Central Florida Air Conditioning